Privacy Policy
Your privacy is our priority. Here's how we protect your information.
Last updated: December 15, 2025
Our Commitment to Your Privacy
At Aura Spring Cleaning, we understand that when you invite us into your home, you're entrusting us with more than just your cleaning needs - you're sharing your personal space and information. We take this responsibility seriously.
This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our cleaning services or visit our website. We are committed to transparency and giving you control over your information.
Information We Collect
- Personal identification information (name, address, phone number, email)
- Property details and access information for service delivery
- Payment information processed securely through third-party providers
- Service preferences and special requests
- Communication records for customer service purposes
- Website usage data through cookies and analytics (with consent)
How We Use Your Information
- Schedule and provide cleaning services at your property
- Process payments and maintain billing records
- Communicate about appointments, changes, and service updates
- Improve our services based on customer feedback
- Send marketing communications (with your consent)
- Ensure safety and security of our team and customers
- Comply with legal and regulatory requirements
Information Sharing
- We never sell your personal information to third parties
- Limited sharing with service providers (payment processors, scheduling software)
- Background check companies for employee screening
- Insurance providers when necessary for claims
- Legal authorities when required by law
- Business partners for integrated services (with your consent)
- All third parties are bound by confidentiality agreements
Data Security
- Industry-standard encryption for all data transmission
- Secure servers with regular security updates and monitoring
- Limited access to personal information on need-to-know basis
- Regular security audits and vulnerability assessments
- Secure disposal of physical documents and digital data
- Employee training on privacy and data protection
- Incident response procedures for any security breaches
Cookies & Website Tracking
- Essential cookies for website functionality and security
- Analytics cookies to understand website usage (Google Analytics)
- Marketing cookies for advertising (with your consent)
- You can control cookie preferences through your browser settings
- Some features may not work if cookies are disabled
- Third-party cookies from social media and advertising platforms
Your Privacy Rights
- Access: Request copies of your personal information
- Correction: Request corrections to inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications
- Complaints: File complaints with relevant privacy authorities
- These rights may be subject to certain legal limitations
Data Retention Schedule
| Information Type | Retention Period | Reason |
|---|---|---|
| Customer Records | 7 years after last service | Business and tax purposes |
| Payment Information | 3 years | Financial records and disputes |
| Marketing Data | Until opt-out | Ongoing marketing consent |
| Website Analytics | 26 months | Google Analytics standard retention |
| Communication Records | 3 years | Customer service and quality assurance |
Third-Party Services We Use
Payment Processing
- • Stripe (credit cards)
- • Square (mobile payments)
- • PayPal (online payments)
Analytics & Marketing
- • Google Analytics
- • Facebook Pixel
- • Microsoft Clarity
Communication
- • Azure Communication Services
- • Microsoft Graph API
- • Email service providers
Business Tools
- • Microsoft Dynamics 365
- • SharePoint
- • Azure cloud services
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.
If you believe we may have collected information from a child under 18, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Questions About Your Privacy?
We're committed to transparency. Contact us with any privacy-related questions.
Privacy Officer
Aura Spring Cleaning
Privacy Compliance Department
Austin, TX
Privacy@AuraSpringCleaning.com